| 1. | Branch staff complaints officer
库务科员工投诉主任 |
| 2. | Staff complaint officer
员工投诉主任 |
| 3. | To improve customer access , contact details of ais complaints officers have been made available at
为方便客户，认可机构处理投诉主任的联络资料可于 |
| 4. | The customer agrees to provide the complaint officer with all such information as the complaint officer may reasonably request to enable the complaint officer to investigate the complaint
客户同意向投诉专员提供能使投诉专员进行调查所合理要求之所有资料。 |
| 5. | Any complaint about the performance of the bank under these conditions shall be made in writing and addressed to the complaint officer c o the bank , who will investigate the complaint
对本行在此等条件项下表现作出之投诉须以书面作出，并注明收件人为行将调查有关投诉之投诉专员由本行转交。 |
| 6. | Taxpayers dissatisfy with the services provided by the department or cannot solve their problems satisfactorily through the normal channels may approach the complaints officer for assistance
纳税人如对本局服务有任何不满，或循一般途径仍未能满意地解决他们的问题，可向本局的投诉主任作出投诉。 |
| 7. | If a taxpayer is dissatisfied with the services provided by the department or cannot solve his or her problem satisfactorily through normal channels , the complaints officer may be approached for assistance
纳税人如对本局服务有任何不满，或问题循一般途径未能获得圆满解决，可向本局的投诉主任投诉。 |
| 8. | Taxpayers who are dissatisfied with the services provided by the department or cannot solve their problems satisfactorily through the normal channels may approach the complaints officer for assistance
纳税人如对本局服务有任何不满，或循一般途径仍未能满意地解决他们的问题，可向本局的投诉主任作出投诉。 |
| 9. | The head of the complaints investigation group is the departmental complaints officer . he is directly responsible to the assistant commissioner ( administration and excise ) for the investigation of public complaints
部门投诉主任由投诉调查课监督出任，就公众投诉的事宜直接向助理关长(行政及税务)负责。 |
| 10. | The department aims at providing a high level of service to the public . a wide - range of tax information can be obtained by using the ird info touch and visiting the department s web site . the annual outreaching enquiry service assists taxpayers to complete their tax returns . the enquiry service centre of the department handles telephone and counter enquiries and complaint officer investigates complaints made by members of the public
市民可以透过税务局资讯站及浏览本局的网页，查阅所需的税务资料；一年一度的流动谘询服务，协助市民填写报税表；谘询中心职员为市民解答电话及柜位查询，而投诉主任则专责调查市民的投诉。 |
